DMV to Close Offices Statewide for Half-Day ‘Operation Excellence: DMV Training
The California Department of Motor Vehicles (DMV) will close its offices statewide for a half day on July 24, 2019 to better prepare employees to process REAL ID transactions and reinforce training on providing excellent customer service.
Operation Excellence: DMV Training will result in more consistent customer service experiences statewide and equip employees with the tools they need to handle an unprecedented volume of REAL ID applications, which are more complex and take more time to process.
The trainings will take place at 183 DMV field offices, Commercial Drive Test Centers and Industry Business Centers throughout the state. More than 5,000 employees will receive the training at their home offices, which will open for business at 1 p.m.
DMV Call Centers (1-800-777-0133) will remain open during the half-day office closure. Customers will also be able to:
- Conduct transactions online, including renewing a vehicle registration, changing an address, requesting a copy of their driving record or making an appointment.
- Conduct transactions at DMV Now self-service kiosks located at grocery stores and select libraries, such as renewing a vehicle registration, filing for planned nonoperation (PNO) status, submitting an affidavit of non-use, submitting proof of insurance, and paying a $14 insurance reinstatement fee. A map of kiosks can be found online.
- AAA members may visit AAA offices to conduct some transactions, including vehicle registration renewal.
- Registration services also are available at California DMV Business Partners for a fee. Customers can search for partners with this online map.
Operation Excellence is an initiative of the DMV Reinvention Strike Team which Governor Gavin Newsom created in January to lead a comprehensive modernization and reinvention of the DMV with an emphasis on transparency, worker performance, speed of service and overall consumer satisfaction. The Strike Team was created in response to long wait times in DMV field offices, which were exacerbated by the federal government’s REAL ID requirements.
Beginning October 1, 2020, the federal government will require passengers flying within the United States to present a REAL ID-compliant driver license or identification card – or a passport or passport card – before boarding a plane. REAL ID-compliant cards or another federally approved document will also be required to enter secure federal facilities such as military bases.