County of Orange Social Services Agency Urges Clients to Utilize Online and Phone Services for Public Assistance Benefits

For immediate release:

Orange County, Calif. (December 8, 2020) – Following the Governor’s Regional Stay-at-Home Order that went to effect on Sunday December 6th in Southern California and other regions throughout the state, Orange County residents are required to remain at home as much as possible to reduce their exposure to illness. As a result, the County of Orange Social Services Agency (SSA) highly encourages that residents apply for and/or access their essential public assistance benefits and services by phone or online and avoid in-office visits for their safety and the safety of the community.

Orange County households interested in applying for CalFresh, Medi-Cal, General Relief and CalWORKs benefits or wishing to review existing case information are strongly encouraged to visit SSA’s online portal or contact the SSA Call Center, as outlined below.

  • Online:
  • By Phone: please call SSA’s Call Center at (800) 281-9799
    • Call Center hours are Weekdays (Monday – Friday) from 6:30 a.m. to 8 p.m. and Saturdays from 7 a.m. to 4:30 p.m.

While SSA will also continue to offer services from four regional offices currently open to the public with limited functionality, the Agency urges the public to use alternative access points if possible. The limited functionality at four regional offices allows for in-office visits, especially for those individuals who may have limited or no access to a phone or internet. SSA triage staff will continue to conduct brief visitor health screenings at these locations and all visitors must wear appropriate face coverings prior to entering the facilities.


The County of Orange Social Services Agency (OCSSA) provides Adult Services, Aid Programs, eligibility for public assistance benefits,
Children & Family Services and Family Self-Sufficiency programs to the County’s residents. OCSSA employs nearly 4,400 staff across Orange
County. For more information, visit us at